Frequently Asked Questions
Everything you need to know about our premium confectionery and delivery services.
How should I store my chocolates to keep them fresh?
To maintain optimal flavor and texture, store your chocolates in a cool, dry place between 15°C and 18°C. Avoid refrigeration if possible, as it can cause bloom and affect the texture.
Do you offer international shipping?
Yes, we ship our gourmet treats to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are there vegan or dairy-free options available?
Absolutely. We have a dedicated range of vegan-friendly chocolates and plant-based sweets. Please check the product descriptions for specific dietary and allergen information.
Can I include a personalized gift message?
Yes, you can add a custom message to your order during the checkout process. We will print your message on a gift card and include it with your package at no extra cost.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or is incorrect, please contact our customer service team within 48 hours for a resolution.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.