Returns & Exchanges
At Friars, we take great pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day return window for unopened and non-perishable goods to ensure the highest standards of food safety.
Check Eligibility
Ensure your item is unopened, in its original packaging, and not a perishable item like fresh truffles or customized chocolate sets.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Carefully pack the items in a sturdy box with protective cushioning to prevent damage to the delicate confectionery during transit.
Ship and Refund
Send the package to our distribution center using a tracked service; once inspected, we will issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing